On 25 August 2026, the Parliamentary and Health Service Ombudsman published a pretty damning report about ADHD and autism services in England.
It looked at 3,000 complaints from the last six years.
Complaints about ADHD and autism services went from 410 in 2021/22 to 1,257 in 2025/26. More than a 200% increase.
The headlines will quite reasonably concentrate on waiting lists, Right to Choose, people being pushed towards private care and a system that seems to work differently depending on where you happen to live.
I got stuck on something else in the report.
The Ombudsman says that “diagnosis is only one stage in a person’s journey”.
It also says services need to move away from models focused mainly on diagnosis and offer practical support that helps people live well.
That raises a rather obvious question.
You finally get your ADHD diagnosis.
Now what?
We have made diagnosis the main event
For many adults, getting diagnosed with ADHD takes years.
You realise something isn't working.
You read about ADHD.
You talk to your GP.
You wait.
Maybe you get referred.
Maybe you discover Right to Choose and end up learning far more about NHS commissioning than any normal human being should ever need to know.
You wait again.
You complete forms about what you were like at school thirty years ago.
You search for old reports.
You ask relatives what you were like as a child.
You go through the assessment.
Then, perhaps after years of trying to get there, somebody finally says:
Yes. You have ADHD.
And?
I don't mean that dismissively.
My own diagnosis mattered enormously to me.
It explained things I had spent fifty years blaming myself for.
It gave me access to medication.
It gave me a way of understanding why some parts of life had always seemed far harder than they apparently were for other people.
Getting diagnosed can matter a great deal.
But diagnosis itself is not support. I have looked at that wider problem in more detail in ADHD support in England: NHS waiting lists, funding and why support should start before diagnosis.
What actually happens after an adult ADHD diagnosis?
Medication is the obvious answer.
NHS guidance says ADHD can be managed through medication, changes at work, lifestyle changes and, for some adults, talking therapies such as CBT or mindfulness.
What you can actually access is another matter.
I live and work in the North East, so the local NHS position is particularly interesting to me.
It also states that the service is not commissioned for talking therapies.
So you can wait years for an ADHD assessment, get the diagnosis and discover that the specialist service you have spent all that time trying to reach is mainly there to deal with medication.
There is no national package of practical adult ADHD support that suddenly appears because somebody has diagnosed you.
No army of people arrives to help you sort out work.
Nobody reorganises your life.
Nobody teaches your manager what ADHD means.
Nobody appears on Monday morning to work out why you have fifteen unfinished tasks and have somehow spent three hours researching something that wasn't one of them.
The diagnosis may explain what is happening.
You still have to live with what is happening.
The problems you had on Monday are still there on Tuesday
You may still be the person who cannot start a piece of work until the deadline becomes frightening enough.
You may still work until two in the morning because stopping halfway through something feels impossible.
You may still say yes to everybody, become overloaded, then wonder why you are exhausted and irritated.
You may still talk too much in meetings, know you are doing it, try desperately to stop, then spend the next four hours replaying the conversation.
You may still have seventeen abandoned systems for getting organised.
You may still become completely obsessed with a new project for four days and forget everything else exists.
You may still cut corners because doing something the proper way has become so painfully boring that you cannot stand another minute of it.
You may still cry in the toilet at work because something tiny has landed on top of everything else.
You may still understand your ADHD perfectly well and stay awake until 2am doing something you absolutely did not need to start at midnight.
Getting diagnosed does not remove any of that.
It may make it easier to understand.
Medication may change some of it.
For many adults, there is still a lot left to work out.
A surprising amount of useful support does not need an ADHD diagnosis
This is where the whole thing starts to look rather strange.
Take Access to Work.
The Government's own guidance says you do not need to have a diagnosed condition to apply.
You need a disability, illness or health condition that affects your ability to do your job or get to work. ADHD is one of the examples the Government gives.
You can be employed.
You can be self-employed.
You can apply because you need practical support at work.
You do not need an ADHD diagnosis first.
Workplace adjustments are similar.
Acas says a worker does not need a diagnosis to be considered disabled under the Equality Act 2010.
It also says employers should support neurodivergent workers whether they have a diagnosis or not.
Then there is coaching.
You don't need an ADHD diagnosis to work with me.
I don't need a psychiatrist to confirm that you're struggling before we can look at why you keep missing deadlines.
You don't have to prove you have ADHD before we can look at why you are overwhelmed, why work has swallowed your life, why you cannot start things, why you keep saying yes, why you are exhausted or why the organisational system somebody gave you lasted until Wednesday.
You can just need help.
Why are we sending so many people towards diagnosis before we help them?
We spend a remarkable amount of time talking about ADHD diagnosis.
Are too many people seeking one?
Are waiting lists too long?
Are private providers doing too many assessments?
Is Right to Choose creating too much demand?
Is ADHD being overdiagnosed?
Is it being underdiagnosed?
Meanwhile, a lot of the people sitting in those queues are asking something much less complicated.
I am struggling.
What can I do about it?
And the answer they often encounter is:
Get assessed.
So they join the queue.
The Ombudsman's report documents what happens next.
Long waits.
Confusion about Right to Choose.
Delays getting ongoing care.
Diagnoses from one provider not always being accepted elsewhere.
People being removed from waiting lists.
People paying privately because they cannot get through the NHS route.
People being passed between organisations that each seem to own a different piece of the problem.
Then they reach diagnosis.
And there may be another queue.
Fixing ADHD waiting lists will not fix this on its own
ADHD waiting times need fixing.
Some adults need medication.
Some need diagnostic clarity.
Some need clinical input because what is happening may be more complicated than ADHD alone.
Nobody should be waiting years for an assessment they need.
But imagine we somehow cut every ADHD assessment wait to six months tomorrow.
What happens in month seven?
If somebody gets a diagnosis and then finds very little practical support waiting for them, we have made the queue shorter.
We have not solved the thing that sent them looking for help in the first place.
The Ombudsman appears to recognise this.
Its report calls for help while people wait for assessment.
It also calls for services that are less focused on diagnosis itself and more focused on practical support.
I think that matters.
Because maybe some of the pressure on diagnosis is being created by a system that has taught people that diagnosis is the route to being taken seriously.
What if support started with the problem rather than the label?
I have become less interested in beginning conversations with a list of ADHD symptoms.
I am far more interested in what happened yesterday.
Did you start the thing you meant to start?
Did you eat lunch?
Did you spend six hours on something that should have taken one?
Did somebody send you a slightly abrupt email and wreck your afternoon?
Did you agree to something you did not have time for?
Did you spend all day thinking about doing something, then somehow not do it?
Did you finally begin at 11pm?
Did you forget an appointment?
Did you talk for twenty minutes when you meant to say one sentence?
Did you get completely absorbed in something you love and resent every interruption?
Did you hide how badly you were struggling because everybody else seemed to be coping?
That is the stuff people actually live with.
Some of those people will have ADHD.
Some may have something else going on.
Some may never seek a diagnosis.
The problem can still be real.
The need for help can still be real.
If you have just been diagnosed with ADHD, what can you actually do now?
You do not need to redesign your entire life this week.
Start with what is causing you trouble now.
If you want to explore medication, talk to your ADHD specialist about the options, titration and what happens once your dose is stable.
Read your assessment report properly when you have the headspace for it. Look at what it says about you rather than treating the word ADHD as the only useful part.
Think about work. If ADHD is creating barriers there, look at reasonable adjustments and Access to Work. A diagnosis may help explain your needs, but neither route requires you to produce an ADHD certificate before anybody can discuss support.
Look at the things medication is unlikely to sort on its own.
Workload.
Boundaries.
Sleep.
Overwhelm.
Starting.
Stopping.
Planning.
Relationships.
People pleasing.
Working stupidly late.
Doing too much.
Avoiding things until they become emergencies.
Finding ways to work that fit you rather than repeatedly trying systems you already know you will abandon.
You can get help with those things.
You could use coaching.
You could use therapy.
You could use peer support.
You could talk to occupational health.
You could make changes at work.
You might need several of those at different points.
The useful question is not:
What support are people with ADHD supposed to have?
It is:
What am I actually struggling with?
Diagnosis matters. It just isn't support.
I would never tell somebody not to seek an ADHD diagnosis if they want or need one.
Mine changed how I understood my life.
Medication changed things for me too.
But we have loaded far too much onto that single moment when somebody gets told they have ADHD.
We make people wait years for it.
We argue endlessly about who should qualify for it.
We have built a huge system around providing it.
Then too many adults reach the other side and find themselves asking the same question.
What do I do now?
The Ombudsman's report is about commissioning, waiting lists, patient choice, assessment quality and fragmented services.
Buried inside it is something much more human.
People need help before diagnosis.
They need help after diagnosis.
And a lot of that help can start without waiting for either.

Just diagnosed and not sure what happens next?
I offer a 75-minute ADHD After Diagnosis Support Session for adults who have recently been diagnosed and want to work out what actually matters next.
It can cover practical support, work, Access to Work, coaching, medication questions to take back to your prescriber, Right to Choose, shared care, or simply making sense of what your diagnosis means for your life.
You don't need to turn your entire life upside down because somebody handed you a report.
Start with the bit that is bothering you now.
Frequently asked questions
What happens after an ADHD diagnosis in the UK?
Your specialist should discuss treatment and support options with you. Medication may be offered and some people may be offered other forms of support. What is available varies between NHS services and areas. An ADHD diagnosis does not automatically give every adult access to a standard package of ongoing practical support.
Do I need an ADHD diagnosis for Access to Work?
No. GOV.UK states that you do not need to have a diagnosed condition to apply for Access to Work. You do need a disability, illness or health condition that affects your work.
Do I need an ADHD diagnosis to ask for reasonable adjustments at work?
No. Acas states that a worker does not need a diagnosis to be considered disabled under the Equality Act 2010. Employers should discuss support based on the difficulties someone is experiencing.
Do I need an ADHD diagnosis for ADHD coaching?
Not with ADHDaptive. You can use coaching because you are struggling with focus, overwhelm, organisation, procrastination, work pressure or other problems that coaching can help you examine. You do not need to prove you have ADHD first.
Does an ADHD diagnosis automatically give me NHS therapy?
No. Provision varies. NHS guidance says talking therapies such as CBT or mindfulness may be recommended for some adults. Local services decide what they provide. The adult ADHD service covering Cumbria, Northumberland, Tyne and Wear, for example, states that it is mainly commissioned for medication treatment and is not commissioned for talking therapies.

